Privacy Policy

Effective Date: 2nd March 2025

At S.A Automobiles, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, Customer Care for S.A Automobiles, and use our services. By accessing and using our website and services, you agree to the collection and use of information in accordance with this policy.

Please read this Privacy Policy carefully to understand how we collect and protect your personal data.

1. Information We Collect

When you contact us or use our services, we collect the following types of information:

  • Personal Identification Information: This includes your name, phone number, and email address, which are collected when you fill out a form or contact us for a service request.
  • Service Details: We may collect information about the appliance you need repaired, including details such as the type of appliance (LED TV, washing machine, microwave oven, or AC) and a description of the issue.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide you with appliance repair services (LED TV repair, washing machine repair, microwave oven repair, and AC repair).
  • Communication: To communicate with you regarding the status of your service request, send updates, or offer customer support.
  • Payment and Billing: We collect inspection and visiting charges (₹299) upon your consent. This fee is charged for the inspection of the appliance and is collected as part of the service agreement.
  • Marketing and Promotions: With your consent, we may send you promotional material, including service updates or special offers. You may opt out of receiving such communications at any time.
  • Improvement of Services: To improve our service offerings and customer experience by analyzing the data we collect.

3. Consent for Inspection and Visiting Charges

When you request a service from S.A Automobiles, we charge an inspection and visiting fee of ₹299. This charge is disclosed to you upfront, and we will only collect the fee with your explicit consent. The inspection fee is charged to cover the technician’s visit and initial assessment.

4. Data Protection and Security

We take your privacy seriously and implement appropriate measures to protect your personal information. We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use, or disclosure.

However, while we strive to use commercially acceptable means to protect your personal data, no method of electronic storage or transmission over the internet is 100% secure. As a result, we cannot guarantee absolute security, but we are committed to protecting your information.

5. Sharing of Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following situations:

  • Service Providers: We may engage third-party service providers to perform services on our behalf (such as technicians, payment processors, or marketing agencies). These third parties are obligated to protect your information in accordance with this Privacy Policy.
  • Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small files stored on your device that help us track your preferences, analyze traffic, and improve our website’s functionality.

You can manage cookie preferences through your web browser settings. However, disabling cookies may affect your ability to use some parts of the website.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once the information is no longer needed, we securely delete or anonymize it.

8. Your Rights and Choices

You have the following rights concerning your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete information we hold about you.
  • Deletion: You can request that we delete your personal information, subject to certain conditions (e.g., legal obligations).
  • Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.

To exercise any of these rights, please contact us using the information provided below.

9. Third-Party Links

Our website may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information.

11. Changes to This Privacy Policy

S.A Automobiles reserves the right to update or modify this Privacy Policy at any time. Any changes will be reflected on this page with an updated “Effective Date.” We encourage you to review this policy periodically for any updates. Your continued use of our services after any changes to this Privacy Policy will constitute your acknowledgment of the changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please feel free to contact us:

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